Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Title
Last updated: April 2024
- Order & Shipping -
Do you ship internationally and how much is the shipping fee?
We ship globally to 100+ countries. An additional flat rate shipping fee of 50 Euros will be charged regardless of the shipping destination. (Domestic delivery in Japan is free)
How long will it take to receive my order?
Once an order is placed, we typically arrange shipment within two business days . Orders placed on weekends or on holidays will be processed on the following business day. You will be notified via email if in the rare case your ordered item is out of stock or expected to experience a delivery delay. We work with our trusted international couriers to proceed a smooth and prompt delivery; delivery takes 5-7 business days on average upon your order.
How do I track my order?
Your DHL tracking number will be shown on your account page after your order is processed.
What if I didn’t receive my item?
As noted above, you are able to track your delivery via a tracking number provided and shared to you through your account page. If in the rare case you do not receive your item, please contact us at: support@hivepreloved.com and we will confirm the delivery status with our courier.
How can I change or cancel my order?
We do not accept any amendments to your order after the order is placed. If the shipping address was incorrect, we will require 4% of the total price as a rearrangement fee. Once the shipment confirmation email is sent, we cannot make any changes to the delivery destination.
- Exchange & Return -
What is your return policy?
Returns are possible only when you have received an item different from the one you ordered. To request a return, refund or exchange of a faulty item, please contact us by email within 2 days after you have received your order.
Emai to: support@hivepreloved.com
We DO NOT accept any returns due to reasons from customer’s personal preferences .All sales are final. Please make sure to read the product's description thoroughly, review images and double-check the details on measurements and conditions before placing an order. Feel free to reach out to us if you need additional information before purchasing.
Can I exchange an item?
We do not offer any exchanges of items in line with our return policy above.
- General Questions -
How do you authenticate products?
Each of our products goes through a multiple authentication process, reviewed by both in-house and outsourced professional authenticators with extensive experience. We continuously collect and update our reference libraries to account for every variation and any minor changes made to models by the manufacturing brands. Additionally, we conduct meticulous research on the counterfeit market to stay abreast of the methods used in counterfeiting.
Will I be charged tax?
Yes, import duties and taxes are applied once the parcel reaches the destination country, and these charges are the responsibility of the recipient. We do not have control over these charges, as customs policies vary by country. If you have any questions regarding customs charges, we recommend contacting your local customs office for assistance.
Which payment methods do you accept?
We accept Apple Pay, Google Pay, PayPal, Amazon Pay, credit card payment with American Express, Visa, Master Card or JCB.
Why do identical models have different prices?
The prices of our items reflect their unique characteristics, including design, vintage, and condition. As we specialize in high-end, pre-owned luxury goods with only one SKU per premium product, these factors contribute to the individual pricing of each item.
Choosing a selection results in a full page refresh.
